Privacy Policy

This policy explains how JJS Digital Solutions ("JJS Digital", "we", "us") collects and uses your personal data when you visit our website or get in touch with us, and the rights you have over that data. We are committed to handling your information in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who we are

JJS Digital Solutions is the data controller responsible for your personal data.

If you have any questions about this policy or your data, contact us at hello@jjsdigital.co.uk.

2. The information we collect

Information you give us

When you complete our enquiry form, we collect:

• Contact details: your name, email address, phone number and business name.
• Enquiry details: the service you're interested in and your answers to our short questions, such as your website address, budget range, timeline or business type.
• Anything else you choose to tell us in the message box.

We also record the page you submitted the form from, and we assign each enquiry an internal priority based on your answers so we can respond efficiently. This does not produce any legal or similarly significant decision about you; every enquiry is reviewed by a person.

If you email or call us, we keep a record of that correspondence.

Information collected automatically

Like most websites, our hosting provider automatically processes technical information when you visit, such as your IP address, browser type and the pages requested. This is used to deliver the website securely and to protect it against abuse.

3. How we use your information

We use your personal data to:

• respond to your enquiry and provide the information, advice or proposal you asked for;
• take steps at your request before entering into a contract with you;
• deliver our services if you become a client;
• keep our website secure and prevent spam and fraudulent submissions.

We will not add you to a marketing mailing list without your separate consent, and we never sell your personal data.

4. Our lawful basis

• Steps prior to a contract: when you ask us about our services or request a quote.
• Legitimate interests: responding to general enquiries, keeping records of our communications, and keeping our website secure. We only rely on this where your interests and rights do not override ours.
• Legal obligation: where we must keep certain records, for example for tax and accounting purposes if you become a client.

5. Who we share your data with

We only share your data with trusted service providers who help us run our website and business:

• Formspree processes and delivers submissions from our enquiry form to our inbox.
• Cloudflare hosts our website and protects it against attacks.
• Google Fonts provides the fonts used on our website. Your browser connects to Google's servers to load them, which shares your IP address with Google.
• Elfsight provides the Google reviews widget shown on some pages. When it loads, your browser connects to Elfsight's servers, which shares technical information such as your IP address and browser details with them.
• Our email provider stores the enquiries and correspondence we receive.

These providers only process your data on our instructions and are required to keep it secure. We may also disclose data where required by law.

6. International transfers

Some of our service providers are based in, or store data in, countries outside the UK, including the United States. Where this happens, we make sure appropriate safeguards are in place, such as the UK Extension to the EU-US Data Privacy Framework, the UK International Data Transfer Agreement or Standard Contractual Clauses with the UK Addendum.

7. How long we keep your data

• Enquiries that don't lead to working together: up to 24 months from our last contact, then deleted.
• Client records: for the length of our relationship, plus up to 6 years to meet legal and accounting requirements.

8. Cookies

Our website does not currently use analytics or advertising cookies. Our hosting provider may set strictly necessary cookies to keep the site secure. Our Google reviews widget is provided by Elfsight, which may use cookies or similar technologies to load and display reviews; see Elfsight's privacy policy. After you submit an enquiry, your browser temporarily stores a small note in its session storage so our thank-you page can confirm your submission. This is cleared as soon as that page loads.

If we introduce analytics or advertising tools in future, we will update this policy and ask for your consent where required.

9. Your rights

Under UK data protection law you have the right to:

• access the personal data we hold about you;
• have inaccurate data corrected;
• have your data erased in certain circumstances;
• restrict or object to how we use your data;
• data portability in certain circumstances;
• withdraw consent at any time, where we rely on consent.

To exercise any of these rights, email hello@jjsdigital.co.uk. We will respond within one month. There is usually no charge.

10. Keeping your data secure

We use appropriate technical and organisational measures to protect your data, including encrypted (HTTPS) connections on our website, and we limit access to people who need it.

11. Complaints

If you have concerns about how we handle your data, please contact us first so we can try to resolve them. You also have the right to complain to the UK Information Commissioner's Office (ICO) atico.org.uk or by calling 0303 123 1113.

12. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated shown at the top.